Ordering & Returns

When you place an order through our website, your order will be processed and any ordered items will be dispatched usually within 3 to 5 days of the order being placed.

If you place an order for any realistic imitation fire arm (RIF) without providing a valid exemption from the vcr act, then we will contact you and inform you of this, we can then either a) offer a full refund or b) provide you with a 2 tone gun instead.

If for any reason we are unable to contact you then we will either issue a full refund.

 

Returns Policy

If your item is received damaged then you must contact us within 24 hours of delivery. We will then ask you to send the item back along with your receipt of purchase or invoice.

On receiving your item, we will determin the cause of damage or fault and if our engineers decide it has been returned without being used neglegently then we will either replace the item or offer a full refund. Our engineers decision is final on this matter,so if you do not agree to this, please dont buy from us.

We will not refund or be liable for any postage costs to us or refund any postage costs to us. We reserve the right to charge a 30% restocking & administration  feeon any items that are returned damaged or used or ordered and cancelled after your 7 day cooling off period as described in the terms and conditions of this website.


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